Refund Policy

Refund and Return Policy

At Zoom Liquidation LLC, customer satisfaction is important to us. We want our customers to understand our return and refund process before placing an order. This policy explains when returns and refunds may be accepted and how to request one.

Return Period

Customers may request a return within 30 days of delivery.

To be eligible for a return, merchandise must be in the condition described on the product listing and, where applicable, returned in its original packaging. Certain liquidation products may be excluded from returns or sold as final sale, as stated on the applicable product page.

Eligible Returns

A return may be considered when:

  • The wrong product was shipped.

  • The merchandise arrived damaged.

  • The merchandise is defective.

  • The merchandise is materially different from the description provided on the product listing.

For damaged, defective, incorrect, or materially misrepresented merchandise, please contact us promptly after delivery so we can review the issue and determine the appropriate resolution.

Liquidation Merchandise

Zoom Liquidation LLC sells liquidation, overstock, closeout, surplus, and other secondary-market merchandise. Depending on the product listing, merchandise may include new, unused, opened, returned, or previously handled items.

Customers should carefully review the product description, condition, quantity, and other listing information before completing their purchase.

For liquidation lots, pallets, and bulk orders, minor variations in individual items may occur when those variations are consistent with the product description.

Unmanifested merchandise and products specifically identified as final sale are not eligible for return unless the merchandise is materially different from the description or the order was incorrectly fulfilled.

Non-Eligible Returns

Returns may not be accepted when:

  • The return request is submitted more than 30 days after delivery.

  • The merchandise has been used or altered after delivery, except where the product was already disclosed as used or handled.

  • Merchandise is missing parts or accessories that were included in the original shipment.

  • The product is identified as final sale or non-returnable on its product listing.

  • The customer changes their mind after purchasing merchandise that is not otherwise eligible for return.

  • The merchandise was damaged after delivery due to customer handling or misuse.

How to Request a Return

To request a return, contact us at:

Email: Zoomliquidationllc@outlook.com

Please include:

  • Your order number

  • Proof of purchase or payment receipt

  • The reason for the return

  • Photos or other documentation showing the issue, when applicable

Do not ship merchandise back before receiving return instructions from Zoom Liquidation LLC.

Once your request has been reviewed and approved, we will provide the appropriate return instructions and return address.

Return Shipping

If a return is required because Zoom Liquidation LLC shipped the wrong merchandise or the merchandise arrived damaged due to our error, we will provide instructions regarding return shipping.

For approved returns that are not the result of an error by Zoom Liquidation LLC, the customer may be responsible for return shipping costs. Original shipping charges are generally non-refundable unless the return is the result of our error.

Customers are encouraged to use a trackable shipping service when returning merchandise. Zoom Liquidation LLC is not responsible for returned merchandise that is lost in transit before it reaches us.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved or rejected.

If approved, the refund will be issued to the original payment method used for the purchase. The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, or financial institution.

If a returned item does not meet the requirements of this policy, the refund may be denied or adjusted.

Sale and Final Sale Merchandise

Some discounted, clearance, liquidation, unmanifested, and specially designated products may be sold as final sale and may not be eligible for return.

Any applicable final-sale or non-returnable conditions will be clearly stated on the applicable product listing before purchase.

Exchanges

We may replace merchandise when the product received is defective, damaged, or incorrect, subject to product availability.

If a replacement is not available, an eligible refund may be issued instead.

Contact Us

For questions regarding returns, refunds, or eligibility, please contact:

Zoom Liquidation LLC
Email: Zoomliquidationllc@outlook.com
Return Address: 4822 South 40th Street, PHOENIX, AZ 85040

Please contact us before sending any merchandise back. We will provide the appropriate return instructions for approved returns.